livehelpnow.netHelp Desk Software, Live Chat, Support Ticket, Knowledge Base - LiveHelpNow

Products Pricing Customers Downloads Resources Support Login 1-877-548-3001 Free Trial Schedule Demo Free Trial Toggle Mobile Nav Chat support suite Real-time support solution that’s super fast and oh so reliable. Learn more now HELP DESK SUITE Our flexible ticketing platform is a cinch to use for any agent. Learn more now FAQ BUILDER Speed up all your support processes with integrated FAQ pages. Learn more now Applications Learn more now Plugins & Integrations Learn more now Documentation Learn more now Company Learn more now Blog Learn more now Agent Handbook Learn more now Agent Test Learn more now Webinars Learn more now Ebooks Learn more now Products C hat S upport H elp D esk S uite FAQ B uilder Pricing Customers Downloads A pplication P lugins & I ntegrations D ocumentation Resources C ompany B log A gent H andbook A gent T est E books Webinars Login Blog Support Don't wait... COVID-19 LiveHelpNow is committed to helping business communities affected by the coronavirus outbreak. Our Offers for businesses affected by COVID-19 Don't wait for results Captivate customers and outshine competitors with our easy to use, hard to resist customer service suite . Our FAQ dashboard lets customer service agents answer tough questions fast. Learn more now Try Free for 30 Days Don't wait for help The most innovative live chat suite with numerous patents in the space such as Whisper Technology offering real-time monitoring and coaching of agents. Our Auto Translator gives agents the power to speak any language instantly. Learn more now Try Free for 30 Days -- Don't wait for innovation Help Desk System with ability to support unlimited number of brands with one account Our FAQ dashboard lets customer service agents answer tough questions fast. Learn more now Try Free for 30 Days Looking for a way to improve your call center efficiency? Check out Live Help Bot Your Customers Need Help. Right Now. There’s work to be done. Our tools make it easy. So quit just standing there. Time waits for no one. Chat / SMS Getting real-time help is easier than you think. Get on with it. Learn more now Support Ticket Fast, flexible, foolproof, multi-brand ticketing support platform. Learn more now FAQ / Self service KB Life is short. Don’t waste time solving the same problems twice. Learn more now Features spotlight Some important features worth mentioning. Supporter Our Live Chat services plus our FAQ Dashboard solve big problems in real time. View now Whisper Technology Ability to monitor and coach agents in real time. Patent #: US 9,178,950 B2 View now Sentiment Analysis AI determining whether a customer service interaction is positive, negative or neutral with instant notifications. View now See prices now Pssst... We offer custom fit help desk solutions for any kind of client. This person gets it. “Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.” - Joel Levin, VP of Support, Final Draft More people who get it We Thought of Everything. Our tools work seamlessly with your favorite plug-ins and platforms. Yep, you’re running out of excuses. Webhooks See for yourself HelpSquad Is your customer service team overwhelmed or your Social Media strategy foundering? LiveHelpNow partnered with HelpSquad to offer live chat sales and support teams for your business 24/7 Live Chat Coverage: Cost-effective pricing means you can use HelpSquad's highly trained and efficient live chat agents as an extension of your brand. Your own knowledge base: HelpSquad will analyze your product and brand to create professional messaging guidelines and content that suits your business tone and objectives Analytics: HelpSquad loves analytics so that you don’t have to. HelpSquad offers you easy-to-understand site data from Google Analytics, SEO updates, customer intelligence and heatmap reports. Check out HelpSquad today LiveHelpNow Challenge Wouldn’t you like to receive monthly feedback on the quality and quantity of your customer service with exact instructions on how to improve it? Now you can use gamification to do just that — with no added cost or work. The LiveHelpNow Challenge compiles and pushes your real-world customer service results and feedback to your dashboard daily. Each month the Challenge ranks the top 100 companies providing excellent customer service. If your company ranks from a field of more than 10,000, you get bragging rights. Our agent challenge grades individual agents based on the same metrics so you can recognize the superstars on your team – and find out who needs more training. Learn more Omnichannel Believe it or not, live chat doesn’t have to be limited to a pop-up window on your website. Our software’s versatility will allow you to communicate with your customers across multiple mediums. If your prospects are on-the-go, they can chat with you via SMS/text message right from their mobile device. When they’re at the office, email might be the easiest way for your clients to reach you. You’ll be happy to know that our system will instantly convert your received emails into support tickets but that’s not all. LiveHelpNow software will open up additional avenues of communication via your customers’ favorite social media channels. That’s right! Your team will even be able to field direct message inquiries from Facebook and Twitter. Call Center Functionality LiveHelpNow’s help desk software is perfect for call centers of all sizes. Even if your call center represents more than one brand, there is no limit to the coverage our platform can provide. Your team will have the ability to create and customize unlimited chat portals, workflows, and supporting content all unique for each brand your call center supports. LiveHelpNow also provides intelligent skills-based routing so that incoming chats are assigned to the most suitable agents. Features like agent monitoring and whisper technology (US Patents Nos. 9,178,950 and 9,584,375) will allow supervisors to easily train and coach their staff in real-time. You won’t have to worry about hiring bilingual representatives either. LiveHelpNow’s cutting-edge software will give your operators the ability to instantly translate messages into any language. And don’t forget our real-time sentiment analysis. Our live chat system automatically monitors all conversations with an algorithm that has been formulated to count the number of positive and negative words exchanged between the operator and the customer. Your staff will be notified via email of any negative sentiment chats so your supervisors can immediately rectify even vaguely unpleasant exchanges. No customer left behind ever again! Need to assign special permissions to selected agents? Like running reports, changing knowledge base or canned response content, deleting data or managing other agents? No problem! LiveHelpNow offers vast user permission structure! Intelligent Bots Looking to increase the size of your team without actually having to increase the size of your team? Our intelligent chatbots can handle your support staffs’ frequently asked questions and offer solutions to common issues. This will enable your representatives will be able to focus on the complex customer inquiries that require the most attention. The best part is that the reduced chat load will make it feel like your staff has doubled, but for a fraction of the cost. How do our chatbots do it? Canned responses, that’s how! A canned response is a predetermined response to a frequently asked question. You can compose canned responses on any topic. For example, you can develop pre-written feedback for product and service descriptions, customer greetings, return policies, business hours, locations, and more! Still feeling skeptical? We already have a long list of clients that have benefited from the magic of our Intelligent Chat Bots . Check Mate Gaming was fielding upwards of 5,000 chats per day before they implemented our intellige...